5 Questions to Ask Before hiring a Cleaning Company

Running a business involves juggling numerous responsibilities—maintaining a clean and safe facility, ensuring efficient operations, and managing vendors, just to name a few. If these tasks are taking up too much of your time or spreading your resources thin, it might be time to consider a full-service facility management solution.

How do you know if this is the right step for your business? Asking the right questions can help you determine whether a professional facility management partner is the solution you need. Here are five key questions to consider:

1. How many years of experience do you have in this industry and what facilities do you service that are similar to mine?

Experience is an extremely valuable asset to have in any industry. With

experience comes industry knowledge, reliability, consistency, trust, and

enhanced problem solving. You must partner with a company that knows how

to maintain your facility.

Every facility is different and requires solutions to different sets of problems.

A medical office and a warehouse require a different set of performance

standards and tasks. Each type of facility presents similar pain points

and problems throughout the year. Make sure your service provider has

experience serving your type of facility.

2. Is the company insured and bonded? AreYour Staff Members Trained, Insured, and Background-Checked?

Your cleaning crew will be working in your facility, and they could be working

around staff and customers. Ensure the team and company are professionally

trained, insured, bonded and have undergone background checks for security

and performance. Request a Certificate of Insurance and look for the following

items: General Liability, Workers Compensations, Automobile Liability,

Umbrella Insurance, and Bonding.

3. What is the period of performance for your service agreement? What are the requirements for terminating a service agreement?

A service agreement is a written and signed document between you and your

service provider. It is very important to understand the length and performance

standards in the contract. You do not want to get stuck with an underperforming

company for a significant amount of time. Ask what requirements need to be met

in order to break the contract.

4. How Does Your Company Ensure Quality Control?

A janitorial company’s service quality is only as good as their last service. In

order to maintain performance, a quality assurance protocol must be created.

Ask about their quality assurance process, including inspections, performance

tracking, and client feedback mechanisms. A good janitorial company should

have a system in place to address issues promptly.

5. What is your standard scope of work? Can you create a Customized Cleaning Plan for my facility? What other services do you offer?

A clear and detailed scope of work is essential for efficient performance of

any service provider. Your business has unique cleaning requirements. Find

out if the company offers customized cleaning plans and flexible scheduling

to accommodate your facility. Ask if the company offers a scope of work for

services which details services and frequency.

Why Choose System4 North Florida for Facility Management?

If these questions resonate with you, it’s clear that a full-service facility management solution could streamline your operations and free up your time. At System4 North Florida, we specialize in managing all aspects of your facility, including:

• Commercial cleaning and disinfection.

• HVAC maintenance and repair.

• Landscaping and outdoor maintenance.

• Plumbing, electrical, and general repairs.

• Vendor coordination and compliance management.

Our team serves businesses across North Florida providing customized solutions that meet your unique needs.

Let’s Take the Stress Out of Facility Management

Ready to simplify your operations and ensure your facility is always in top shape? Contact System4 North Florida today at 904-906-6400 or visit www.system4northflorida.com to request a free consultation.

Stop managing your facility alone—let us handle the details, so you can focus on growing your business!